Letting tradesmen carry out work in your home is an issue for many home owners.
Strangers who you don’t know and have never used before bring with them an element of risk.
Recommendations are often a great starting point, along with online reviews and testimonials which provide a solid indication of the quality of workmanship you can expect.
If you work full time, letting tradespeople into your home in your absense is for some an additional risk.
Reputable tradespeople are usually very conserned about protecting their reputation. No business wants to have bad reviews, so usually go out of their way to provide the very best service they can.
Companies that collect reviews and testimonials online do so because they want to demonstrate the quality of their workmanship and the satisfaction level of their customers.
Reviews & Testimonials
While it is of course possible to attempt to fake reviews and testimonials online, it is becoming harder and harder to do so and get away with it.
Google and Facebook, two of the main places for businesses to collect reviews, are both becoming ever more descerning at identifying bogus reviews.
When you read a companies reviews and testimonials, it is important to consider that some of them might be manufactured by the business.
The more reviews a tradesman has, the harder it is to fake them.
Google use reviews & testimonials to help them to rank the business behind the website. It isn’t enough to just have a well optimized website, a business needs good quality reviews so that Google and potential customers can easily see that the business is good at providing the goods and services that they are promoting online.
It is not uncommon for a good business to have a bad review….. even the best company can have an off day and fail to achieve their normal high standards. It’s important to look at all reviews as that way you will get a general picture of the company and their ability over time.
It is not the bad review that matters as much as how the company deals with the bad review.
Problems occur in all businesses, and it is the resolution of those issues that should matter to you as a potential customer.
Leaving a Tradesmen Review
Companies need reviews and testimonials from their customers. They form an important part in an increasing amount of buying decisions.
Consider your review carefully. Many people only use reviews to vent their anger, meaning that the bad reviews that you find online are usually genuine.
It is actually much harder to encourage customers to leave positive reviews….. but it is a challenge that reputable tradesmen need to embrace.
Bad businesses need to be held to account of course, but it is a better strategy before you write a negative review is to speak to the company first and give them an opportunity to resolve the issues you have.
Only leave a negative review if you then fail to reach a satisfactory conclusion.
Whether you are looking for a plumber, electrician, carpet fitter, roofing contractor, plasterer, builder, kitchen fitter, replacement windows, Conservatories, decorators, cleaners, etc. choose with confidence by using their reviews to select your tradesmen.